Our Policies

At Cynix, we respect your privacy and are committed to protecting your personal information. Any data collected through our website, service requests, warranty registrations, or customer support interactions is used solely for operational, service, and communication purposes.

We do not sell personal data to third parties. Information may be shared only with authorized service partners, logistics providers, or regulatory authorities where required by law.

Our systems follow standard security protocols to safeguard data against unauthorized access, misuse, or disclosure.

Data Security & Compliance

Cynix follows industry-standard technical and organizational safeguards to protect customer information. Access to sensitive data is restricted to authorized personnel only. We comply with applicable Indian data protection regulations and maintain internal protocols for secure handling of customer, vendor, and partner information.

Product Warranty Policy

Cynix products are covered under limited warranty terms as specified for each category. Warranty coverage includes manufacturing defects under normal usage conditions.

Warranty does not cover:

• Physical damage
• Unauthorized repairs or modifications
• Improper handling or electrical surges

Service timelines and claim processes are governed by official warranty documentation provided at the time of purchase.

Returns & Service Policy

Returns and replacements are subject to eligibility criteria defined at the time of purchase. Customers must report issues within the specified window.

All service claims must be accompanied by:

• Valid proof of purchase
• Product serial number
• Detailed issue description

Service resolutions may include repair, replacement, or technical support assistance based on evaluation.

Responsible Manufacturing & Quality Standards

Cynix follows strict quality control measures across manufacturing and assembly processes. Our products undergo testing for performance, durability, and safety compliance before dispatch. Where applicable, we adhere to Indian regulatory and certification requirements for electronics manufacturing.

Environmental Responsibility

Cynix supports responsible disposal of electronic waste in accordance with applicable Indian e-waste management regulations. Customers are encouraged to dispose of end-of-life products through authorized recycling channels.